Telehealth &  Online Services

Have you ever struggled to book a doctor's appointment online — or received a link to a video visit and had no idea what to do with it? You are not alone. Healthcare has changed dramatically in recent years. What used to mean a phone call and a waiting room now often means a patient portal, a video appointment, and an online pharmacy — and nobody sat down with you and explained how any of it works. The result is that millions of adults 50+ are missing appointments they could attend from home, paying for prescriptions they could refill online in two minutes, and navigating Medicare without knowing half the tools available to them — simply because the digital side of healthcare was never explained in plain English. That changes with this course. Telehealth & Online Services for Adults 50+ is a complete step-by-step course that walks you through every aspect of managing your healthcare and essential services online — from your first video appointment with your doctor to accessing your test results, managing your Medicare benefits, and protecting your health information from the scams that specifically target adults 50+. This is not a technology course. This is a healthcare independence course. By the time you finish you will be able to manage more of your own health — on your own schedule, from your own home, with complete confidence. IN THIS COURSE YOU WILL LEARN HOW TO: ✅ Join a video appointment with your doctor — using Zoom, Doxy.me, or your provider's own app — without technical panic ✅ Create and log in to your patient portal — MyChart, athenahealth, and others — and use it to manage your care between visits ✅ Access your test results, medical records, and visit summaries online — anytime, without waiting for a phone call ✅ Request prescription refills, appointments, and referrals through your portal — in minutes, from anywhere ✅ Manage your Medicare benefits at Medicare.gov — understand what you are entitled to and how to access it ✅ Use your pharmacy's website or app for prescription refills and drug interaction checks — safely and independently ✅ Evaluate health information online and know which sources to trust — and which ones to avoid entirely ✅ Recognize healthcare scams that specifically target adults 50+ — and protect your health information from people who want to steal it ✅ Build lasting digital health habits that save you time, reduce stress, and genuinely improve the quality of your care WHAT IS INSIDE: 🏥 Module 1 — Introduction to Telehealth What telehealth is, how it has transformed healthcare for adults 50+, and why these skills matter more now than at any previous point in your life. You will understand the complete landscape of digital healthcare — patient portals, video visits, online pharmacies, and Medicare — before diving into any of them. Knowing what exists is the first step to using it confidently. 📱 Module 2 — Preparing for Your Video Appointment Everything you need to do before your first video appointment — setting up your device, testing your camera and microphone, arranging your space and lighting, checking your internet connection, and knowing what to do if something goes wrong right before the call. You will walk into your first video visit fully prepared rather than frantically troubleshooting at the last minute. 📋 Module 3 — Patient Portals — Your Health Records Online How to create an account on MyChart, athenahealth, and other common patient portals. How to log in safely and navigate to what you need. How to find your test results, read your visit summaries, review your medication list, and access your complete medical records — anytime, from anywhere, without waiting for a phone call or a letter in the mail. 📹 Module 4 — Your Video Visit — From Log-In to Sign-Off The complete video appointment experience from start to finish. How to join using Zoom, Doxy.me, or your provider's dedicated app. What to do if the video does not connect, the audio cuts out, or the link does not work. How to communicate effectively with your doctor through a screen. And how to follow up on what was discussed — through your portal — after the appointment ends. 💊 Module 5 — Online Health Services — Medicare, Pharmacy & Beyond How to use Medicare.gov to understand your benefits, review your coverage, and access the services you are entitled to. How to use your pharmacy's website or app to request prescription refills, check for drug interactions, and manage your medications safely. How to find and evaluate reliable health information online — and recognize the sites that prioritize your clicks over your health. 🛡️ Module 6 — Digital Health Confidence — Building Lasting Habits The simple digital health habits that save you time, reduce stress, and keep you connected to your care team between appointments. How to protect your health information from the scams specifically targeting Medicare beneficiaries and adults 50+. And a complete personal Digital Health Action Plan — your own customized roadmap for managing your healthcare online with independence and confidence going forward. EVERY LESSON INCLUDES: Large print throughout — comfortable at any age Plain English — no medical jargon and no technical jargon Step-by-step instructions with real examples from actual healthcare platforms Printable reference cards and checklists for every platform and process covered Practice exercises that build real confidence before your next real appointment iPhone, Android, tablet, and computer — all devices covered throughout THIS COURSE IS FOR YOU IF: You received a telehealth link from your doctor and had no idea what to do with it You have a patient portal account you have never successfully logged into You are on Medicare and want to understand and access your benefits more fully You are tired of calling the pharmacy for every refill when you could do it online in two minutes You want to access your own test results without waiting for a callback You are concerned about health scams and want to know how to protect yourself You want to feel like an active, informed participant in your own healthcare — not a passive recipient of it THIS COURSE IS NOT FOR YOU IF: You already navigate patient portals, telehealth appointments, and Medicare.gov with complete confidence You are a healthcare professional looking for clinical or administrative training Being clear about who this course serves best means every student who enrolls gets exactly what they came for — and leaves with exactly the confidence we promised. 💛 YOUR INSTRUCTOR Michele Lewis-Bellamy — Founder, Academy for Senior Success 26-year enterprise technology professional and digital literacy educator. Has taught digital health navigation skills to adults 50+ in real classroom settings — helping them move from avoiding their patient portals to actively managing their own care online. Michele believes that digital health confidence is not a luxury for adults 50+ — it is a necessity. Access to your own health records, your own Medicare benefits, and your own care team should never be blocked by a technology barrier that nobody took the time to remove. This course removes it completely. COURSE DETAILS: 📚 Self-paced — start anytime, learn at your own speed with no deadlines or pressure 🖨️ Large print printable reference cards and checklists included in every module 🏆 Certificate of completion issued upon finishing the course ♾️ Lifetime access — return anytime you need a refresher before an upcoming appointment ✅ Zoom, Doxy.me, MyChart, athenahealth, Medicare.gov, and pharmacy apps all covered 📱 iPhone, Android, tablet, and computer — all devices fully included 👐 Complete beginners fully welcome — no prior experience with any of these platforms required FREQUENTLY ASKED QUESTIONS Do I need to already have a patient portal account to take this course? No. Module 3 walks you through creating one from the very beginning — step by step, on the most commonly used platforms. If you already have an account you will pick up from where you are and learn to use it far more fully than you currently do. What if my doctor uses a different platform than the ones covered? The core skills taught in this course — joining a video visit, navigating a patient portal, managing your records — transfer across platforms. While Zoom, Doxy.me, MyChart, and athenahealth are covered in detail, the confidence and understanding you build in this course applies to any healthcare platform you encounter. Is this course relevant if I am not yet on Medicare? Absolutely. Modules 1 through 4 and Module 6 apply to every adult regardless of insurance type. Module 5 includes a dedicated Medicare section that is highly relevant for anyone approaching or currently on Medicare — and the pharmacy and online health information skills in that module apply to everyone. What if I have a video appointment coming up very soon? Start with Module 2 — Preparing for Your Video Appointment — and Module 4 — Your Video Visit From Log-In to Sign-Off. These two modules will prepare you completely for an upcoming appointment even before you work through the full course. How long will it take to complete the course? Because the course is fully self-paced there is no required timeline. Most students work through one module per session and complete the full course within two to three weeks — though you are welcome to go at whatever pace feels right for you. "Your health is the most important thing you manage. This course makes sure technology never stands between you and the care you deserve." Enroll today and take control of your healthcare — from the comfort of your own home.